Privacy Policy
Introduction:
At Energy Flow, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and our energy services within the United States.
Information we collect:
We may collect the following types of information:
- Personal Information: Name, address, email, phone number, and service details.
- Service Information: Energy usage data, plan preferences, and billing information.
- Technical Information: IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use the information we collect to:
- Provide electricity and gas services
- Process service requests, billing services, and renewals
- Communicate with you about your account or energy plan
- Improve our website, services, and customer experience
- Comply with legal and regulatory requirements
3. Sharing of Information
We may share your information:
- With Just Energy, our official partner, to fulfill your energy service requests
- With service providers who help us operate our website and support our business
- When required by law, court order, or regulatory authorities
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality and enhance your experience. You can adjust your browser settings to disable cookies, but some features may not work properly.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access or update your personal information
Request deletion of your data (where applicable)
- Opt out of marketing emails or communications
To make any changes or requests, please contact us at [insert email/contact form link].
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Energy Flow
Email: [insert email]
Phone: [insert phone number]
Location: USA